Terms and conditions

Last updated: 22/07/2026

1. About these terms

These Terms and Conditions apply to:

• Your use of the Killed Pixel Studio website

• Enquiries, proposals and bookings made with Killed Pixel Ltd

• Website design, branding, digital presence and related services supplied by Killed Pixel Ltd

Killed Pixel Ltd trades as Killed Pixel Studio.

References to “we”, “us” and “our” mean Killed Pixel Ltd trading as Killed Pixel Studio.

References to “you” and “the client” mean the person, company or organisation purchasing or using our services.

By signing an agreement, accepting a proposal, paying an invoice or instructing us to begin work, you agree to these terms.

2. Who we are

Killed Pixel Ltd trading as Killed Pixel Studio

Company number: 16535928

Registered office:

8 Leatside,
Roborough,
Plymouth,
England,
PL6 7BA

Email:

contact@killedpixelstudio.com

3. Order of documents

Your project may be governed by several documents.

If there is any conflict, the following order will apply:

1. Any signed project agreement

2. The accepted proposal or statement of work

3. The agreed payment schedule

4. These Terms and Conditions

5. Any supporting project documents or emails

The signed agreement and accepted proposal will always take priority where they contain project specific terms.

4. Our services

Services may include:

• Website strategy and planning

• Website design and development

• Branding and visual identity

• Website copy and content structure

• Digital presence services

• Search foundations

• Google Business Profile support

• Analytics and search setup

• Business email setup

• Social media and launch assets

• Website hosting, care and support

• Consultancy and digital guidance

The exact services, pages, features, deliverables and exclusions for your project will be set out in your proposal or agreement.

Anything not expressly included within the agreed scope is treated as additional work.

5. Forming the contract

A contract is formed when you do one or more of the following:

• Sign a project agreement

• Accept a proposal in writing

• Pay a deposit or invoice

• Confirm that we should begin work

• Provide information or access so that work can begin

We are not required to begin work until:

• The agreed payment has been received

• The proposal or agreement has been accepted

• The information reasonably required to begin has been supplied

• Any necessary access or permissions have been provided

6. Project scope and timetable

We will provide the services described within the accepted proposal or agreement.

Any delivery date or project duration is an estimate unless expressly confirmed as a fixed contractual deadline.

Delivery may depend on:

• Receiving information and feedback from you

• Access to domains, hosting, email or third party accounts

• External reviews or approvals

• Availability of third party platforms

• Changes requested during the project

• Events outside our reasonable control

We will keep you informed where a material delay becomes apparent.

7. Client responsibilities

You agree to:

• Provide complete and accurate information

• Respond to reasonable questions and approval requests

• Supply content, images and access within the agreed timeframe

• Check all names, dates, contact details, claims and factual information

• Review the website and deliverables carefully before approval

• Confirm that you have permission to use any content or assets you supply

• Keep appropriate copies of important information and account credentials

• Comply with any professional, legal, regulatory or firm requirements that apply to your work

You remain responsible for the accuracy, legality and suitability of the final content published in your name or on behalf of your organisation.

We are not responsible for delays caused by missing information, delayed feedback, unavailable access or instructions that change during the project.

8. Consultant legal websites

Killed Pixel Studio specialises in websites for legal professionals working under the consultant model.

We can structure a website to support the client’s review and the relevant firm process.

We do not:

• Provide legal or regulatory advice

• Act on behalf of the relevant firm

• Guarantee that a website will receive approval

• Decide which wording or claims a firm will accept

• Confirm that published legal content meets every regulatory requirement

Final wording, professional claims, legal accuracy and approval remain the responsibility of the client and the relevant firm.

The client must obtain any permissions or approvals required before the website is launched.

9. Content and materials

You must ensure that all content supplied to us is:

• Accurate

• Lawful

• Not misleading

• Free from unlawful or defamatory material

• Properly licensed or owned by you

• Suitable for publication

This includes text, photographs, logos, reviews, videos, documents, statistics and professional claims.

You grant us permission to use the supplied material for the purpose of completing your project.

You are responsible for obtaining consent from any person appearing in photographs, testimonials, reviews or case study material.

10. Fees and payment

The project fee and payment schedule will be stated within the proposal, agreement or invoice.

Payment arrangements may include:

• Full payment

• A deposit followed by a final balance

• Stage payments

• An agreed instalment plan

The arrangement stated in your accepted proposal or agreement will apply to your project.

Invoices must be paid by the due date shown.

Where payment is overdue, we may:

• Pause work

• Delay launch

• Withhold final files or account transfers

• Suspend support or maintenance

• Restrict access to unpaid deliverables where legally and technically appropriate

• Charge interest or recovery costs where permitted by law and the agreement

Any additional third party charges must be paid before we purchase or renew the relevant service.

11. Deposits and reserved project time

A deposit may be required to secure project capacity and allow preparation to begin.

Where a deposit is described as non refundable, it reflects reserved project time, planning and work committed to the project.

If you cancel, any amount retained will be limited to:

• Work already completed

• Reasonable time reserved specifically for your project

• Non recoverable third party costs

• Other sums expressly agreed within the signed agreement

Any amount paid above the sums properly due will be returned where required by law or the agreement.

12. Payment plans

Where an instalment plan is agreed:

• Payments must be made on the agreed dates

• The full project price remains payable

• Ownership does not transfer until all agreed payments have been received

• The payment plan does not create an ongoing subscription unless expressly stated

Where the agreement allows a website to launch before the final payment, you receive a limited right to use the completed work while payments remain up to date.

We may suspend services, support or access where instalments remain overdue after reasonable notice.

13. Revisions

Unless your proposal states otherwise, a website or branding project includes two consolidated rounds of revisions.

A revision round means one organised set of feedback covering the relevant deliverables.

You should provide feedback clearly and in one place wherever possible.

Revisions do not include:

• A change to the original brief

• New pages or features

• A new visual direction after approval

• Rewriting approved content

• Replacing substantial amounts of supplied content

• Work outside the accepted scope

Additional work will be quoted and must be approved before it begins.

14. Changes to the scope

You may request changes during the project.

We will confirm whether the request:

• Is included in the original scope

• Requires an additional fee

• Changes the delivery timetable

• Requires a separate phase of work

We are not required to complete additional work until the revised scope, cost and timing have been accepted.

15. Client delays and paused projects

A project may be paused if we do not receive required information, access, payment or feedback.

Where there has been no meaningful response for 20 working days, we may move the project out of its reserved production slot.

Restarting the project may depend on current availability.

Where a project remains inactive for 60 days, we may:

• Close the active project phase

• Invoice for work completed

• Reschedule the remaining work

• Charge a reasonable restart fee where substantial reorganisation is required

We will provide reasonable notice before doing so.

16. Third party services

Projects may use third party services including:

• Hosting providers

• Domain registrars

• Website software

• Plugins and extensions

• Email providers

• Analytics platforms

• Booking systems

• Stock image or font providers

• Consent management tools

• Search and social platforms

These services are governed by their own terms, availability, pricing and privacy practices.

We are not responsible for a third party changing, suspending or withdrawing its service.

We will explain known recurring costs where they form part of the agreed project.

Some licences may remain registered to Killed Pixel Studio or may require a separate client subscription after handover.

17. Hosting, domains and business email

Hosting, domain and email arrangements will be set out in the project proposal.

Where hosting is included for an initial period:

• The included period will be stated in the proposal

• Renewal costs may apply after that period

• Renewal must be paid before the renewal date

• Failure to renew may result in service interruption or data loss

You are responsible for keeping domain ownership, billing and account information up to date.

We are not responsible for a domain or service expiring where renewal information or payment has not been provided.

18. Website care and ongoing support

Ongoing maintenance, updates and support are only included where stated in the proposal or a separate support agreement.

After handover, you are responsible for:

• Keeping login details secure

• Using the website appropriately

• Avoiding unapproved changes that may damage the website

• Renewing third party services where required

• Maintaining current and accurate content

• Arranging ongoing security and software updates where these are not covered by us

Work requested after completion may be charged separately.

19. Search visibility and digital performance

Search foundations may include work such as:

• Page structure

• Page titles and descriptions

• Internal linking

• Image descriptions

• Search Console setup

• Analytics setup

• Sitemap submission

Search engines, artificial intelligence platforms and social platforms control their own systems.

We do not guarantee:

• Specific rankings

• Search engine indexing

• Artificial intelligence citations

• Traffic levels

• Enquiry volumes

• Leads, sales or revenue

• Google Business Profile eligibility or visibility

Results may depend on competition, content, reputation, location, ongoing activity and changes made by external platforms.

20. Artificial intelligence assisted tools

We may use artificial intelligence assisted tools for activities such as:

• Research support

• Content planning

• Drafting and editing

• Summarisation

• Design exploration

• Code assistance

• Quality checks

These tools support our work but do not replace professional review.

We will take reasonable steps to review outputs before they are used within project work.

You remain responsible for checking and approving all final factual, legal, professional and regulatory content.

Personal information used with artificial intelligence tools will be handled in accordance with our Privacy Policy.

21. Completion and approval

A project is considered complete when:

• The agreed deliverables have been supplied

• The agreed revision rounds have been completed

• The final work has been approved or launched on your instruction

• Any remaining handover items have been provided

Once you approve a deliverable, further changes may be treated as additional work.

Approval may be provided by email, message, signed document or another clear written confirmation.

22. Handover and ownership

Final approved deliverables transfer to you once all fees due for the project have been paid.

This transfer does not include:

• Unused drafts or concepts

• Internal working files

• Development methods and reusable systems

• Third party software or licences

• Stock assets supplied under restricted licences

• Tools or resources owned by Killed Pixel Studio

Until payment is complete, all project work remains owned by Killed Pixel Ltd.

Where an agreed payment plan permits early launch, your right to use the work continues while payments remain up to date.

23. Intellectual property

Website copy, design, branding, graphics and other original work created for the project remain protected by intellectual property law.

Once full payment has been received, you receive ownership or the agreed usage rights for the final approved work, subject to any third party licences.

You may not use rejected concepts, unpaid work or internal working material without written permission.

24. Portfolio and case study use

Unless otherwise agreed in writing, we may display completed public work within:

• Our website portfolio

• Case studies

• Social media

• Presentations

• Award submissions

• Marketing and promotional material

We will not publish confidential information or private project material without appropriate permission.

You may ask us in writing not to publish the project where there is a genuine confidentiality requirement.

25. Confidentiality

Both parties must protect confidential information received during the project.

Confidential information does not include information that:

• Is already public

• Was lawfully known before disclosure

• Is received lawfully from another source

• Must be disclosed by law

You should not send confidential client, case or legally privileged information through general website forms or unsecured channels.

26. Website use

You may:

• Browse the website

• Share links to public pages

• Download resources where permission is clearly provided

You must not:

• Copy website content or designs without permission

• Scrape or harvest information

• Attempt to gain unauthorised access

• Introduce malicious code

• Interfere with the website or its security

• Use the website for unlawful, fraudulent or harmful purposes

27. External links

Our website may contain links to third party websites.

We do not control those websites and are not responsible for their:

• Content

• Availability

• Security

• Accuracy

• Privacy practices

A link does not mean that we endorse or accept responsibility for the third party.

28. Cancellation and termination

You may cancel a project by providing written notice.

Following cancellation, you must pay for:

• Work completed up to the cancellation date

• Agreed reserved capacity

• Approved additional work

• Non recoverable third party costs

• Any other sums properly due under the agreement

We may terminate or pause the agreement where:

• Payment remains overdue

• You materially breach the agreement

• You request unlawful or misleading work

• You behave in a threatening or abusive manner

• Continuing the project would create a legal, ethical or professional risk

Where possible, we will provide reasonable notice and an opportunity to resolve the issue.

29. Consumer rights

Our services are ordinarily supplied for business and professional purposes.

If you contract with us as a consumer, nothing in these terms removes or restricts any mandatory rights available to you under consumer law.

Any statutory cancellation or refund rights that apply will take priority over conflicting wording in these terms.

30. Liability

We will provide our services with reasonable care and skill.

Nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot legally be excluded

Subject to those exceptions, we are not responsible for indirect or consequential loss, including loss of profit, revenue, opportunity, goodwill or anticipated savings.

We are not responsible for losses caused by:

• Incorrect information supplied by you

• Unapproved changes made by you or another provider

• Third party platforms or services

• Hosting, domain or email failures outside our reasonable control

• Search engine or social platform decisions

• Malware or security incidents outside our reasonable control

• Failure to maintain or update the website after handover

Our total liability relating to a project will not exceed the total fees paid for the services giving rise to the claim, except where the law does not allow that limitation.

31. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control.

These may include:

• Serious illness

• Internet or power failure

• Cyber attack

• Industrial action

• Natural disaster

• Government action

• Failure of a third party platform

• Widespread hosting or technology outages

We will take reasonable steps to reduce disruption and resume work when possible.

32. Complaints

Please raise service complaints with us first so that we have an opportunity to resolve them.

Send the details of your concern to:

contact@killedpixelstudio.com

We will review the issue and respond as soon as reasonably possible.

Data protection complaints are handled under the process described in our Privacy Policy.

33. Changes to these terms

We may update these terms to reflect changes in our services, business practices or legal obligations.

The updated version will appear on this page with a revised date.

Changes will not retrospectively alter an existing signed agreement unless both parties agree.

34. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes, subject to any mandatory consumer rights that apply.

35. Contact

Questions about these terms can be sent to:

contact@killedpixelstudio.com

Killed Pixel Ltd trading as Killed Pixel Studio

Company number: 16535928

Registered office:

8 Leatside,
Roborough,
Plymouth,
England,
PL6 7BA